Managed IT or break/fix services play vital roles in the world of IT business support. We at Diligence Technology Services offers many benifits to the organizations

1) Fee-for-service model: Organization only pay for services actually rendered. No monthly contracts or subscriptions, plus no ongoing or additional fees tacked onto bills. Organizations don’t have to undergo the process of contract procurement — researching, vetting, hiring and maintaining a contract agreement with a third-party managed service provider (MSP) who may raise rates or offer unnecessarily complex servicing agreements.

2)Autonomy: Organizations with break/fix IT services allow their IT staff to resolve the majority of system glitches or issues on their own, if time and expertise allow. Depending on the dynamics of the IT department, this can be a satisfying and empowering responsibility. Plus, SMBs customers with a relatively simple IT ecosystem may not require the technical depth — and subsequent expenses — associated with full MSP partnerships.

3) Privacy: Data privacy and network security are larger enterprise concerns than ever. With cybersecurity incidents on the rise and growing increasingly complex, many organizations seek cost-effective solutions to tighten IT oversight across web-based, cloud-based or on-premise software, as well as the collaborative hardware and equipment interconnecting them. In fact, over two-thirds of SMBs reported a cybersecurity incident in the past two years, from phishing schemes targeting employees or data-breaching malware to entire system compromises. Those incidents resulted in nearly half of SMBs losing productivity, while over a third lost critical business applications or had to halt business operations altogether. For some organizations, the need for privacy and diligence outweighs the defenses provided by a potential MSP, which could expose them to further breaches or threats. We at diligence undertand the privacy of our customers/partners and adhere to maintain the same.

4) Simplicity: We offers organization to get to determine when, where, why and how often you want our services into internal systems and software, using a straightforward service that mirrors other service repair models, such as fixing a car. With this transactional nature we offer the value of simplicity or only have the resources on-hand to manage short-term technical difficulties.

5) Control: We offer a straightforward autonomy and emphasis on in-house management to organizations having heightened sense of IT control. We offer to let your Businesses make all final calls which increases organizations sense of IT ownership.